Expiration and Renewal
If your subscription or trial expires and you do not pay, the system goes through several phases. Your data stays safe during the whole process and you still have time to decide what to do next.
Email notifications
Before your subscription expires, you receive email notifications:
| When | |
|---|---|
| 14 days before expiration | Reminder with a link to [[upgrade |
| 7 days before expiration | Second reminder |
| Expiration day | Expiration notice |
| 3 days after expiration | Reminder during the grace period |
Tip: We recommend renewing your subscription before the expiration date to avoid interrupted access.
Grace period
After your subscription expires, you have 7 days to decide. During the grace period:
What you can do
| Feature | Available |
|---|---|
| View protocols | ✅ Yes |
| View clients | ✅ Yes |
| View settings | ✅ Yes |
| Export data | ✅ Yes |
| Download PDFs | ✅ Yes |
What you cannot do
| Feature | Available |
|---|---|
| Create new protocols | ❌ No |
| Add clients | ❌ No |
| Edit settings | ❌ No |
| Save drafts | ❌ No |
The app shows an orange banner at the top with information about the grace period and buttons for plan selection and data export.
Data export
During the grace period, and also while the subscription is active, you can export all your data:
- Go to Settings
- In the Data export section, click Export all data
- A ZIP file is downloaded containing:
- Protocols (JSON)
- Clients and addresses (JSON)
- Materials, pests and other codebooks (JSON)
- Protocol PDF files
- Uploaded documents
Important: Export your data before the grace period ends if you decide not to continue.
Restoring access
To restore full access, simply switch to a paid plan:
- Click Choose plan in the grace period banner
- Select a plan and complete the payment
- Access is restored immediately after the payment is processed
Your data remains untouched — all protocols, clients and settings stay exactly as you left them.
What happens if you do not pay?
| Day after expiration | Status |
|---|---|
| D0 - D7 | Grace period (read-only) |
| D7+ | Application deactivated (not displayed) |
| D22 | Email warning about upcoming deletion |
| D27 | Final warning (3 days until deletion) |
| D30 | Application and all data deleted |
Warning: Once the data is deleted, it cannot be restored. If you are unsure, export your data during the grace period.
Frequently asked questions
Will I lose my data if the subscription expires?
Not immediately. After expiration, you have a 7-day grace period (read-only), followed by roughly another 23 days during which the data is deactivated but not yet deleted. In total, you have 30 days from expiration to pay.
Can I renew the subscription even after the grace period?
Yes, as long as the data has not been deleted yet, which is up to 30 days after expiration. Contact support at support@deratix.com.
Will I get a warning before deletion?
Yes. You receive email notifications 8 days and 3 days before the planned deletion.