General Terms and Conditions for the Deratix Service

Effective date: 17 Mar 2026

1. Introductory provisions and definitions

1.1. Provider: Deratix s. r. o., registered office Štúrova 1359/12, 900 28 Ivanka pri Dunaji, Slovak Republic, Company ID: 57512833, Tax ID: 2122785731, VAT ID: SK2122785731 (registered under § 7a of Slovak VAT Act No. 222/2004 Coll.), registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No.: 197322/B. The Provider is not a standard VAT payer under § 4 of the Slovak VAT Act (hereinafter the "Provider").
Contact: support@deratix.com

1.2. Service: The Deratix online software application provided as Software-as-a-Service (SaaS), used for electronic record-keeping of DDD (pest control) activities, available via web interface and PWA application.

1.3. Customer: A natural or legal person – entrepreneur who enters into a contract with the Provider for the provision of the Service. The Service is intended exclusively for the B2B segment (entrepreneurs). Consumers without a business ID are not entitled to use the Service.

1.4. Contract: A contract for the provision of the Service concluded electronically by accepting these Terms.

2. Contract formation and trial version

2.1. The Contract is formed upon delivery of registration confirmation to the Customer after completing the registration form on the deratix.sk website.

2.2. Trial version: The Provider enables the Customer to try the Service free of charge in full scope (Premium plan) for 30 days.

2.3. After the trial period expires, the Customer is prompted to select a paid plan. If no selection and payment is made, access to the Service is automatically suspended.

2.4. Data from the trial version is retained for 30 days after the trial ends. If the Customer does not switch to a paid plan, the data is irreversibly deleted after this period.

3. Pricing and service plans

3.1. The Service is charged according to the current price list. The Provider is not a VAT payer; listed prices are final. For customers from other EU member states, the reverse charge mechanism applies pursuant to Article 196 of Council Directive 2006/112/EC:

• STARTER: €69 / month (or €690 / year). Access for up to 5 users.
• BUSINESS: €99 / month (or €990 / year). Access for up to 10 users.
• PREMIUM: €149 / month (or €1,490 / year). Access for up to 15 users.

3.2. Add-ons: The Customer may purchase additional users:

• +5 users: €29 / month
• +10 users: €49 / month
• +100 users: €79 / month

For a larger number of users, individual terms are available. Contact us at support@deratix.com.

3.3. All plans include an unlimited number of protocols and client accounts.

3.4. The billing period is monthly or annual, as chosen by the Customer. Payment is made in advance based on an issued invoice or via a payment gateway.

3.5. For annual payments, the Provider offers a discount equal to 2 months (only 10 months are charged).

4. Rights and obligations

4.1. Availability: The Provider guarantees Service availability of 99.5% monthly, excluding pre-announced maintenance.

4.2. Backups: The Provider performs regular daily backups of Customer data to geographically separate storage within the EU.

4.3. Customer obligations: The Customer agrees to:

• a) use the Service in compliance with applicable laws,
• b) protect their access credentials from misuse,
• c) not overload the Provider's servers with automated scripts beyond normal usage.

5. Data protection and location

5.1. The Provider declares that the Service infrastructure is located in data centres in Germany (Frankfurt region).

5.2. The relationship between the Provider and the Customer regarding the processing of personal data of third parties (Customer's clients) is governed by the Data Processing Agreement (DPA), which is an integral annex to these Terms.

6. Intellectual property

• All rights to the Service, design, and content remain with the Provider.
• The Customer receives a non-exclusive, non-transferable right to use the Service under these Terms.

7. Liability

7.1. The Service is provided "as is". The Provider is not liable for the factual accuracy of data in protocols created by the Customer.

7.2. The Provider's liability for any damage caused to the Customer by breach of obligations under this contract is limited to three times the monthly fee paid by the Customer.

7.3. The Provider is not liable for lost profits, indirect damages, or damages caused by force majeure (internet outage, natural disaster).

8. Termination and data export

8.1. The Customer may terminate the Service at any time by cancelling automatic renewal in account settings.

8.2. After account expiration, the Customer has a grace period of 30 days to export their data (PDF/JSON format). After this period, the Provider is obliged to delete all Customer data in compliance with GDPR.

9. Changes to terms

We may update these terms. The current version is always published on this page. We will inform the Customer of material changes by email.

10. Final provisions

10.1. These Terms become effective on 17 Mar 2026.

10.2. Legal relations are governed by the laws of the Slovak Republic.

10.3. Personal data processing is governed by the Privacy Policy.